Investor Rights

  • Get Unique Client Code (UCC) allotted
  • Get a copy of KYC and other documents executed
  • Get trades executed in only his/her UCC
  • Place order on meeting the norms agreed to with the Member
  • Get best price
  • Contract note for trades executed
  • Details of charges levied
  • Receive funds and securities on time
  • Receive statement of accounts from trading member
  • Ask for settlement of accounts
  • Ask for inquiry / information about removal of his doubts against Trading member, listed company, Depository Participant and exchange

Investor Obligations

  • Execute Know Your Client (KYC) documents and provide supporting documents
  • Understand the voluntary conditions being agreed with the member
  • Understand the rights given to the Members
  • Read Risk Disclosure Document
  • Understand the product and operational framework and deadlines
  • Pay margins
  • Pay funds and securities for settlement on time
  • Verify details of trades
  • Verify bank account and DP account for funds and securities movement
  • Review contract notes and statement of account
  • Verify and decide whether he/she has complaint, grievance or want only Inquiry, Information
  • Take up a complaint against Trading member with the Exchange
  • Take up a complaint against listed company
  • Take up a complaint against Depository Participant
  • File arbitration against member if there is dispute
  • Challenge the arbitration award before court of law
  • Take up complaint within reasonable time
  • Complaint to be supported by appropriate documents
  • When additional information is called for provide the same
  • To participate in resolution meetings
  • Contact the Investor grievances Department for assistance.
Investors are advised to take precautions before entering into security market and doing any transaction in the beginning, following things should be taken into account by the investors.
  • Don't forget to strike off blanks in your KYC
  • Don't submit an incomplete KYC form
  • Don't opt for digital contracts, if you're not familiar with computers
  • Don't share your trading password
  • Keep a regular check of your running account
  • Be careful with your PoA
  • How to retain control of your account
  • Cancel your PoA anytime
  • Choose a registered Stock Broker for PoA
  • PoA should not include the right to open / close your account
  • Always specify a period for the PoA